Last updated: 24 September 2026

Green Genius Returns and Refunds Policy

At Green Genius, we want our customers to be satisfied with their purchases. This policy explains our returns, refunds and exchanges process. It does not exclude, restrict or modify any rights you may have under the Australian Consumer Law.

Returns

Products must be returned within 30 days of purchase. To be eligible for a return, the item must be unused, in the same condition as received and in its original packaging. A valid receipt or other proof of purchase is required.

Change-of-mind returns

For a change-of-mind return, the product must meet the return requirements above and must not be one of the non-returnable products listed below. Change-of-mind returns are also subject to your rights under the Australian Consumer Law.

Faulty, damaged or defective goods

If you receive a damaged or defective item, please contact us immediately. We will assess the issue, arrange a replacement where applicable and cover the shipping costs for the damaged or defective item.

Nothing in this policy limits your rights where a product is faulty, unsafe, not fit for purpose or does not match its description.

Incorrect goods

If you receive an incorrect product, please contact us promptly with your order details and information about the item received. We will review the issue and advise the next steps.

Products that cannot be returned

The following products are not returnable under our change-of-mind returns policy:

• Custom orders or personalised items.
• Perishable goods, such as live plants.
• Products that have been used or altered.

These exclusions do not limit any rights you may have under the Australian Consumer Law, including rights relating to products that are faulty, unsafe, not fit for purpose or not as described.

How to initiate a return

1. Contact our customer service team to request a return and provide your receipt or other proof of purchase.
2. Follow the return instructions provided by our team.
3. Once we receive the product, it will be inspected against the return requirements.

Return shipping

Customers are responsible for paying their own shipping costs for returning items, except where Green Genius has confirmed that the item is damaged or defective and has agreed to cover the shipping costs.

Shipping costs are non-refundable. If a refund is approved, the cost of return shipping may be deducted from the refund, except where Green Genius is covering shipping for a damaged or defective item.

Refund processing

After a returned product has been received and approved following inspection, we will initiate a refund to the original method of payment.

The time for the credit to appear depends on your card issuer or payment provider. This policy does not specify a fixed refund-processing period.

Exchanges

Damaged or defective items

If you receive a damaged or defective item, please contact us immediately. We will arrange a replacement where applicable and cover the shipping costs for the damaged or defective item.

Exchange for a different product

If you wish to exchange an item for a different product, please return the original item in accordance with this policy and place a new order for the product you wish to purchase.

Australian Consumer Law

Our returns policy operates alongside the Australian Consumer Law. You may have consumer guarantee rights when goods are faulty, unsafe, not fit for their purpose, do not match their description or otherwise fail to meet the consumer guarantees that apply to them.

These rights are not limited by our 30-day change-of-mind return period or by the change-of-mind exclusions in this policy. Depending on the circumstances, the remedy available under the Australian Consumer Law may include a repair, replacement or refund.

Contact us

To ask a question or initiate a return, contact:

Green Genius
16/71 Jijaws Street
Sumner QLD 4074
Australia

Email: support@greengenius.com.au
Phone: 07 3568 2957